Software for Travel & Hospitality
Built by a team that delivers.
Our team has delivered bespoke solutions for luxury travel agencies and online travel platforms - including Booking.com. We build AI-powered customer support, lightning-fast agent tools, and data assistants that unlock revenue growth.
Is Outdated Tech Holding Your Travel Business Back?
Travel and hospitality companies face unique pressures - high-volume customer queries, complex data sprawl, and agents who need answers fast. Without the right software, you risk:
- Customer support teams drowning in repetitive tickets
- Agents wasting time hunting for information across scattered systems
- Valuable data sitting in legacy dashboards no one has time to analyse
- Manual processes that slow down growth and frustrate your team
Trusted by Travel & Hospitality Leaders
We've delivered software for Booking.com (AI customer support), 360 Private Travel (agent tools and data infrastructure), and Brainy (hotel revenue AI). From OTAs to luxury agencies to hotel platforms - we build technology that scales with your business.
Case Studies
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360 Private Travel
Working with 360 Private Travel, we optimized their database and developed a mobile app that reduced query times by 84%, enabling 523 travel agents to access 8,029 documents with 200ms search.
- 84% Reduction in average query time
- 4weeks to have new mobile app in Android and Apple app stores
- 6 External Data Sources integrated
- 8029 Documents made available to travel agents with 200ms free text search
Booking.com
We built an AI-powered chatbot for Booking.com that delivers sub-second responses and handles 13% of queries automatically, improving CSAT by 8.6% and supporting 9 languages without translation.
- 13% Percentage of queries fully handled by automated solution
- 8.6% Improvement in CSAT
- 9 Languages supported without any translation effort
- 93sec Reduction in average customer waiting time
Brainy
We built Eddie AI Assistant for Brainy that transforms hotel revenue management with natural language queries to BigQuery, automated data visualization, and direct execution of hotel operations, driving 160% daily active user growth.
- 160% Daily Active User Growth
- 98% Quarterly Revenue Growth
- 32 Average Number of Messages exchanged per Daily Active User
What our clients say...
Antje Augstburger
Excecutive Assistant at Aequita
Very friendly contact, fast implementation and cool design. Absolutely top!
Trustpilot
Daniele Camozzi
Senior Project Manager at Booking.com
A trusted & proactive business partner I have been working with Wakeflow in the past 6 months and the collaboration has proven extremely valuable. The team has been proactive in supporting me & the implementation of a FAQ ...
Trustpilot
Frank Fernández
Head of Product at We Are Rival
Top-Notch Development Consulting Services Working with Andi and his team at Wakeflow has been an exceptional experience. Their professionalism and dedication to understanding our business requirements are truly ...
Trustpilot
Boaz Binnun
Co-Founder & Co-CEO at eTeacher
Wakeflow has helped us to create extremely sophisticated and elegant automation with messagebird to enable an efficient and scalable solution for our digital texting team. Creative thinkers with deep technical understanding and get things done. Highly recommended
Trustpilot
Transform Your Travel Tech in 3 Steps 3 Simple Steps:
Book a Call
Share your bottlenecks - whether it's support volume, agent productivity, or unlocking data insights.
We Build Your Solution
Our team designs and deploys custom software tailored to your travel business - from AI chatbots to mobile apps to data assistants.
Scale With Confidence
Deploy in weeks, not years. We've delivered production-ready solutions in as little as 4 - 8 weeks.
Software That Travel Companies Can Rely On
AI Support, Agent Tools, and Data Assistants Built for Travel
Travel and hospitality businesses face a unique challenge: they need technology that handles volume, complexity, and the expectations of today's customers - all at once. Off-the-shelf tools rarely fit. Generic software forces workarounds. And building in-house can take years.
Wakeflow specialises in custom software for travel. We've helped Booking.com deploy an AI chatbot that answers 91% of test queries satisfactorily and now handles 13% of all support traffic automatically - in 9 languages, with no translation overhead. We've built 360 Private Travel's agent platform: 200ms search across 8,032 documents, a mobile app in 4 weeks, 84% faster database queries, and interactive maps that cut itinerary creation time by 95%. For Brainy's hotel revenue platform, we built Eddie AI - a natural language interface that turned BigQuery into actionable insights and drove 160% growth in daily active users.
Whether you're drowning in support tickets, your agents can't find the information they need, or your data is sitting unused - we build the software that unlocks your team's potential. Let Wakeflow help you scale.
Common Questions About Our Bespoke Software Development
No. We've worked with global brands like Booking.com and scaling businesses like 360 Private Travel and Brainy. We adapt our approach to your size - from quick AI chatbot deployments to full-stack platform builds.
Yes. We've integrated with booking platforms, PMS systems (Octorate, Mews, and others), content management systems like Strapi, and data warehouses like BigQuery. We connect to what you already use.
Timeline depends on scope. Our travel projects have shipped production-ready solutions in 4 - 8 weeks - from AI customer support chatbots to mobile apps for agent teams.
Our AI solutions often support multiple languages without dedicated translation. The Booking.com chatbot handles 9 languages from English-only training - reducing translation costs and improving global consistency.
Send us a message
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